Age Verification By:
Due to the new regulations now being enforced by the FDA, we must now require confirmation of age when processing all orders. To make this process as easy as possible, we use AgeChecker.Net to facilitate age verification during checkout. Answers to the most frequently asked questions about this process are shown below:
What is AgeChecker.Net?
AgeChecker.Net provides age verification services to online stores that sell age restricted products such as vaporizers and tobacco related products. Age verification is required by many federal and state laws.
What information is required?
For most customers, we only require your name, address, and date of birth. If we cannot verify your age automatically, we will need a picture of your photo ID. Note that we usually get this information from the checkout form you filled out. In this case, you will only have to input your date of birth manually.
If needed, how do I upload my photo ID?
To make it as easy as possible, we have three options for sending us a picture of photo ID:
1. enter your mobile phone number and use your phone's camera to complete the process;
2. take a picture of your photo ID using your webcam directly from our popup; or
3. upload an already saved picture of your photo ID directly from our popup.
How is my information secured?
The information you provide is used purely to verify your age. We never share or sell data to third-parties. Your privacy and security is very important to us. Access to all of our services, internal and external, are protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet. We will store your DOB, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not stored, they are removed from memory as soon as you are verified.
How long does verification take?
We can verify about 90% of U.S. customers instantly using basic personal information. If you cannot be verified automatically, you must submit a picture of your photo ID to be manually verified. This process is easy and takes place within our popup. Once submitted, it will take about a minute to verify you, depending on the number of requests in our queue. (We average 15 seconds!) You may cover sensitive information, just make sure that we can clearly see your date of birth, name, address, and enough of the ID to verify that it is real.
Do I have to get verified every time I order?
Once you are verified you will be able to enter your DOB, name, and address to skip the extended verification process on any website using AgeChecker.Net.
I need help, who do I contact?
If you are having trouble getting verified, email our verification support team at email@example.com.
What if I don't live in the US?
International customers still have to submit their information for our records, however you will never be asked for a photo ID if you are ordering from outside the US. If we determine that you are in the US but shipping internationally, you will have to be verified via photo ID.
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